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Maytech Customer Voice 2017

Posted on December 08, 2017 by John Lynch

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Maytech would like to extend our sincere gratitude to everyone who completed our Customer Voice Survey 2017.
We will be announcing the winner of the iPad on social media shortly.

We like to know that our clients are happy, and improve our support or development roadmap to provide the best possible service.

Customer feedback has been behind the development of our Youtube integration feature and secure synchronisation with services such as Oracle and Mulesoft for easier management of distributed data (see here and help us decide what we should do next).

So let’s hear what you told us!

 
  • 90.3% of respondents are very pleased with the service Maytech provides
  • 91.9%  of respondents say Maytech services are easy to understand and manage
  • 100% of respondents believe that our staff go the extra mile to help them and are knowledgeable about our file sharing products
  • 96.7% of respondents would or have already recommended us to a friend or business partner

A word from Maytech’s CEO, John Lynch:

Maytech is committed to continual improvement, which is why we like to ask our customers what we can do to provide a better service. We aim to be responsive to requests and go the extra mile at all times, which we know our customers appreciate and is one of the reasons they continue to work with and recommend us. It’s great to see this reflected in the survey responses.

Some of the comments from our 2017 customer survey:

“Great service and it’s very reliable!” — Network Infrastructure Support Director, Chanel USA.

“Thanks for the customer service. I was saying to Vlad I often don't use the web chat option but he was online that day. He is awesome at customer support and ensuring we have what we need. Thanks, Maytech and Vlad!”System Consultant, Xerox Canada.

Questions and feedback are always welcome

While we take the time to ask our customers what they think once per year, feedback is welcome and acted on at any time.

If you have any questions on our service, our team is on hand to assist - whether for integrations via our APIs, helping to build bespoke workflows, or providing information about our compliance and security protocols, we’re on hand to help.

Thanks to everyone for your participation! Your feedback is so helpful.

Stay tuned for our next Customer Voice Survey in 2018!

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